Refund Policy

Returns and refunds

We want you to feel good about your order. If something is not right, email us at embersupplements@gmail.com and we will help.

Return window

You may request a return within 30 days of delivery.

Condition

For health and safety reasons, only unopened items with the safety seal intact can be returned. Products cannot be accepted once the seal is broken.

How to start a return

Email embersupplements@gmail.com with your order number and the item you want to return, and we will send return instructions. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 10 business days. Original shipping charges and any shipping protection fee are non-refundable unless the return is due to our error.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery and we will make it right.

Non-returnable items

Opened products, items marked final sale, and gift cards cannot be returned.

Subscriptions

You can cancel a subscription at any time before your next renewal. See our Subscription Policy for details.